Frequently Asked Questions

This Agreement was last modified on 18th february 2016

General Information

What should I do if I forgot my password?

You can click the “My account” on our website’s right top corner, then click “Lost your Password”, input your registered email address, we will send an email to you to help you reset your password.

Are there benefits to registering with eVisionShop Online?

When you Created an Account with us, you’ll benefit from a faster and easier Checkout process.

Other advantages include:

View and track your order.

Check your purchase history.

Save products of interest to your Wish List.

Write your own product reviews and ratings.

Update your personal details.

What are my payment options?

Online purchases are made easy and secure with a selection of payment options, including MasterCard, Visa, and PayPal checkout.

Is buying online safe?

Any personal information you disclose to us is handled with the strictest confidence in accordance with our Privacy Policy. In addition, we provide after-sales support for you. If you have any question, please feel free to contact us.

What happens after I have completed payment online successfully?

After you place an order with us, you will receive an order confirmation email with the details of your order, followed by a Billing address. If you have any question regarding your purchase, please Contact Us.


What is the cost of delivery?

We deliver to your home or office, anywhere within UK. The delivery fee is calculated by the size and weight of the items, plus the distance to the delivery address from a fulfillment location.


How do I track my order online?

As an eVisionShop member, you can log in and check on the status of your order online via My Account. To register as a member, go to My Account and follow the instructions. Alternatively, you can visit Track Your Order and simply enter your order number and email address.


What can I do if I have a problem with my new items?

If you are unhappy with the condition or performance of your new items, please feel free to contact us. We will be happy to help you.