Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion. Personal information we may collect from you includes, without limitation, your name, address, email address, telephone number(s) and date of birth. Personal information also includes credit information. Credit information is personal information or an opinion about you that has a bearing on credit that has been provided to you or that you have applied for.
eVisionShop will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, eVisionShop will only collect personal information about you directly from you. eVisionShop may collect your personal information from reputable third party lead generation sources for marketing purposes, but only where you have consented to the disclosure of your information to eVisionShop and for eVisionShop to send you marketing communications. eVisionShop will not collect personal information unless the information is reasonably necessary for our functions and activities.
Personal information may be collected by eVisionShop in several circumstances, including when you:
make an enquiry with us via email;
visit our websites;
lodge an enquiry or application in relation to any eVisionShop products or services; or apply for employment with eVisionShop.
eVisionShop may enter arrangements with third parties (including third parties with whom eVisionShop has partnered to provide you with its various products or services using the eVisionShop brand) to collect your personal information in circumstances where the third party notifies you, at the time of collection, that your personal information will be provided to eVisionShop.
Your information will be used:
In addition to any purpose notified to you at the time of collection eVisionShop uses your personal information for the purpose for which it has been provided, for reasonably related secondary purposes and for the purposes of:
providing our products and services to you;
providing eVisionShop branded products and services that are provided by our third party partners;
our internal management needs;
our marketing activities, including marketing activities relating to eVisionShop branded products and services that are provided by our third party partners;
responding to any inquiries or comments that you submit to us;
assessing, processing and managing your applications for eVisionShop products and services or eVisionShop branded products and services offered by our third party partners, including to assess your credit risk and our risk;
any other purpose you have consented to; and
any use which is required or authorized by law.
7 Days Product Guarantee
If one or more of the items you received are damaged, different, or not working, you will be protected by this Guarantee. Please contact us within 7 days of the order being received. And return the product to us. After returning the product to the address provided by our customer service team, we can send you a new item you wanted, or you can choose to receive a full refund.
30 Days Return
If you are not satisfied with your purchased product and the item is in sealed condition. You can return to us, we can arrange a refund for you. (which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.)
Please contact us for Return Material Authorization within 30 days of the order being received.
Missing item(s), wrong item(s) or incorrect package sent
During delivery, please make sure the package is in good condition (no sign of being opened) and confirm the contents before signing the package.
For any issues, please contact us and follow our warranty process:
- Provide your order number and the product code (SKU number).
- Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions after the problem is confirmed by eVisionShop:
If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
If we have shipped the wrong item, we will either refund you in full or dispatch an alternative item (if applicable and available). eVisionShop will decide whether you need to return the wrong product or not and reimburse you for the return shipping fee when we receive it.
Returns processing limitation
If you have any after-sales issues, please feel free to contact us directly for a solution according to your case. We will confirm whether you need to return the item and to which address you may return it to.
The following section describes the processing time required upon receiving your returned item.
For exchanges, the processing time for the exchanged item will be between 3-6 business days upon receiving your item back and depending on stock availability.
For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After we process your refund, the time it takes to show in your account depends on the payment method.
For Repair, the duration depends on item and manufacturer’s spare parts inventory.